Support

Answers to the common questions. Can't find what you need? We're one message away.

Do I need an account to use StrataLink?

Yes. StrataLink is private to your building, so access is by invitation or a building join code, approved by your committee. That's what keeps your building's information visible only to its members.

How do I get access?

Your committee either invites you directly (you'll receive a login) or gives you your building's join code to register with. New requests wait in a holding area until a committee member approves them against the roll and sets your role and lot.

Is there a cost to owners?

No — StrataLink is free for every owner and resident to download and use. The body corporate takes out a single subscription per building, paid from the administrative fund.

Who can see what?

Access is scoped to your building. Committee content is committee-only; owners receive copies of the minutes and can see the manager's reports and compliance health; renters see the general notices. Members of one building can never see another building's information.

How is the subscription billed?

The body corporate's subscription is arranged and billed on the web — not through the App Store or Google Play, and not as an in-app purchase. Downloading and using the app stays free for everyone, and a lapsed subscription never stops owners reading what has already been shared with them.

Where is my data stored?

In Australia — the Sydney region of our database provider. It stays within Australia, we don't sell it, and we use no advertising or third-party tracking.

I'm on a committee — how do we start?

Head to "Start your building" and tell us about your scheme. We'll set it up, seed your Queensland compliance register, and hand you the keys on a three-month free pilot.

How do I delete my account?

Contact us and we'll delete your account and personal information within a reasonable time. An in-app "delete my account" option is being added as StrataLink comes to the app stores.

Still need help?

Send us a message and we'll get back to you as soon as we can.

Contact us

On a committee and ready to set up your building?

Start your building